Refund Policy

Last updated: 7 July 2026

This policy covers how Velvet Rocket Media LLC handles refunds, cancellations and payment disputes for services ordered through echoiran.com or via direct contract. It supplements — but doesn't replace — the terms in your signed statement of work or master service agreement.

1. Company details

Velvet Rocket Media LLC
401-407 Headquarters Dr
Millersville, MD 21108-2503
United States
Email: hello@echoiran.com
Phone: +358 9 4242 8800

2. Nature of our services

Velvet Rocket Media LLC provides custom game development, licensing, integration support and related professional services to business clients. Website demos (Oscar Slots and our browser demo) are free and use virtual currency only — no payment is taken for demo play on this site.

3. Deposits and milestone payments

Most projects are invoiced in milestones (concept sign-off, alpha delivery, certification submission, final handover). Unless your contract says otherwise:

• A project kick-off deposit of 30–40% is due before work begins
• Subsequent milestones are invoiced upon acceptance of defined deliverables
• Payment terms are 14 calendar days from invoice date unless negotiated differently in writing

4. Cancellation by the client

You may cancel a project subject to the cancellation terms in your contract. If there's no specific clause, this applies:

• Before work starts: Deposits are refundable minus any third-party costs already incurred (licences, subcontractor bookings, certification slot fees).
• After work has started: Completed milestones are non-refundable. Work in progress is billed at the agreed day rate or percentage of remaining scope, whichever the contract states.
• After final delivery: No refunds once the final milestone is accepted in writing or deemed accepted under the contract's review period.

Send cancellation requests in writing to hello@echoiran.com with the project reference and reason.

5. Cancellation by Velvet Rocket Media LLC

We may terminate a project if the client fails to pay undisputed invoices within 30 days of the due date, breaches confidentiality or uses deliverables outside the agreed licence. In such cases, refunds aren't owed for work already performed. Any prepaid amounts for undelivered milestones may be credited or refunded at our reasonable discretion.

6. Quality and rework

If a deliverable doesn't meet the specs in the signed statement of work, notify us within the acceptance period in your contract (typically 10 business days). We'll fix defects at no extra charge. Remediation is our primary remedy; refunds are only considered where remediation isn't commercially feasible and your contract explicitly allows them.

7. Chargebacks and payment disputes

If you dispute a charge with your bank or card issuer without contacting us first, we may suspend work and recover reasonable admin costs. Email hello@echoiran.com before initiating a chargeback so we can look into it promptly.

8. Refund processing

Approved refunds go back to the original payment method within 14 business days. Bank transfers may take longer depending on your institution. Refunds are in the currency of the original invoice.

9. Consumer rights

Our B2B services are generally supplied to businesses acting professionally. If you're a consumer under Finnish or EU law and statutory withdrawal rights apply, those rights aren't limited by this policy. Contact us for guidance on your situation.

10. Contact for refund requests

Velvet Rocket Media LLC — Accounts
401-407 Headquarters Dr
Millersville, MD 21108-2503
United States
hello@echoiran.com
+358 9 4242 8800

Include your company name, invoice number, payment date and a brief description. We aim to acknowledge refund enquiries within two business days.